Terms & Conditions
These terms govern our partnership and services. We've written them to be clear, fair, and transparent about what you can expect when working with us.
1. Acceptance of Terms
By engaging CosmosLabss for any services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. These terms apply to all projects, consultations, and professional services we provide.
If you don't agree with any part of these terms, please discuss your concerns with us before proceeding. We believe in transparent communication and are happy to clarify any provisions.
2. Our Services
CosmosLabss specializes in premium digital engineering services designed to transform your ideas into exceptional digital experiences.
What We Offer
- Custom web application development using modern frameworks
- Mobile application development for iOS and Android platforms
- Digital product strategy and user experience design
- Technical architecture planning and system design
- Cloud infrastructure setup and DevOps implementation
- Ongoing maintenance, support, and optimization services
Each project begins with a detailed discovery phase where we define scope, timeline, and deliverables in a separate Statement of Work (SOW) that complements these terms.
3. Client Responsibilities
Successful projects require collaboration. We ask that our clients commit to certain responsibilities to ensure project success:
- Provide accurate, complete information and requirements upfront
- Participate actively in discovery sessions and project reviews
- Respond to requests for feedback within agreed timeframes
- Provide necessary access to systems, accounts, and stakeholders
- Respect intellectual property rights of all parties
- Maintain confidentiality of sensitive project information
- Honor payment terms and project milestones
4. Project Scope & Change Requests
We define project scope carefully in our Statement of Work to ensure clarity and prevent miscommunication. This protects both parties and ensures predictable outcomes.
Scope Changes
We understand that requirements can evolve. When significant changes are requested that fall outside the original scope:
- We'll provide a written assessment of timeline and cost impact
- Changes require written approval before implementation
- Additional work will be billed according to our standard rates
- Timeline adjustments will be communicated transparently
Minor adjustments and refinements within the spirit of the original scope are typically accommodated without additional charges.
5. Intellectual Property Rights
Client-Owned Work Product
Upon full payment, you own the custom code, designs, and digital assets we create specifically for your project. This includes:
- Custom application code written for your exclusive use
- Original designs and visual assets created for your project
- Project-specific documentation and user guides
- Custom integrations built to your specifications
Company-Owned Assets
We retain ownership of our general methodologies, reusable components, and pre-existing intellectual property:
- Our proprietary development frameworks and tools
- General methodologies and best practices
- Pre-existing code libraries and components
- Knowledge and experience gained during the project
6. Payment Terms
We believe in fair and transparent pricing. Our payment structure is designed to align with project milestones and deliverables.
- Payment terms are specified in each project's Statement of Work
- Most projects require a 50% deposit before work begins
- Remaining payments are tied to agreed project milestones
- Invoices are payable within 30 days of receipt
- Late payments may incur a 1.5% monthly service charge
- Work may be paused for accounts more than 60 days overdue
All pricing is in USD unless otherwise specified. We accept payment via wire transfer, check, or major credit cards.
7. Confidentiality
We take your privacy and confidential information seriously. Our team signs comprehensive non-disclosure agreements, and we implement strict protocols to protect sensitive information.
- All client information is kept strictly confidential
- Team members sign individual NDAs before accessing client projects
- We use secure development environments and encrypted communications
- Project details are never shared with other clients or third parties
- We can sign additional NDAs if your project requires extra protection
8. Warranties & Disclaimers
We stand behind our work and guarantee professional service delivery. However, we want to be transparent about what we can and cannot promise.
What We Guarantee
- Work performed with industry-standard professional skill and care
- Code that meets agreed specifications and quality standards
- Responsive communication throughout the project lifecycle
- Adherence to project timelines barring unforeseen circumstances
What We Cannot Guarantee
While we strive for excellence, we cannot warrant specific business outcomes, third-party service performance, or results that depend on factors outside our control.
9. Limitation of Liability
Our liability is limited to the amount paid for the specific services that gave rise to any claim. We are not liable for indirect, incidental, or consequential damages including lost profits or data.
This limitation reflects the consultative nature of our services and industry-standard practices for professional service providers.
10. Termination
Either party may terminate a project with written notice. In case of termination:
- Client pays for all work completed to the termination date
- We deliver all completed work products and project files
- Both parties return any confidential information
- Ongoing support obligations end unless separately contracted
11. Force Majeure
Neither party will be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, internet outages, or other unforeseeable events.
12. Governing Law
These terms are governed by the laws of the jurisdiction where CosmosLabss is incorporated. Any disputes will be resolved through good faith negotiation, mediation, or binding arbitration.
13. Updates to Terms
We may update these terms occasionally to reflect changes in our practices or legal requirements. We'll notify existing clients of significant changes and post updates on our website.
14. Contact Information
Questions about these terms? We're here to help clarify anything that isn't clear or address specific concerns about your project.